1544 - 4755
• hanbiro@hanbiro.com
The difference of the server hosting
| Support Services | Service Details | Server Hosting (Unmanaged) | Management Server Hosting |
|---|---|---|---|
| System requirements for server hosting operations | OS default installation | Basic support | Basic support |
| OS reinstall | Charged | ||
| Various upgrade patch | Charged | ||
| Security Settings | Charged | ||
| Kernel recompilation | Charged | ||
| Kernel Upgrade | Charged | ||
| Trouble Shooting | Charged | ||
| Server hosting settings | iis settings, adjust permissions, httpd settings ftp settings, named sets streaming, user settings mail user settings, mysql DB settings mssql DB settings, payment systems |
Charged | Basic support |
| Various software, related to the application module | The default installation | Non-selective support fee | Basic support |
| Re-setting | Charged | ||
| Upgrade Patch | Charged | ||
| Trouble Shooting | Charged | ||
| Hardware Management information | Hardware error diagnosis, replacing the hardware separately, hardware upgrades, replacing full hardware | Charged | Basic support |
| Server Management + Operations | Assign professional server administrator | None (Customers self manage) | Assign Hanbiro engineers who will be responsible |
| The default server monitoring | Basic support | Basic + In-depth monitoring | |
| Monitoring fault alarm | Customer self-check processing | Dedicated processing in Hanbiro | |
| Automatic server daemon management tools | None | Specialized monitoring operation | |
| Security Services | Process immediate updates on bugs, kernel update, Firewall service, SSL service settings, IPSEC security filtering, worm, virus. | Charged | Basic support |
| Database | DB settings, DB tuning and optimization, DB recovery, DB trouble shooting | Charged | Basic support |
| Web mail block spam + CloudDisk(Company mail) | Webmail + CloudDisk free support | 20 users, 3GB per account free support | 30 users, 3GB per account free support |
| Webmail ASP licenses | Charged | Charged(Free setting fee) | |
| Web mail settings | Charged | Basic support | |
| Web mail settings | Charged | Basic support | |
| Webmail upgrade | Charged | Basic support | |
| Mail Troubleshooting | Charged | Basic support | |
| Virus/SpamFilter, Maillog Support | Server settings | Charged | Basic support |
| License ASP | Charged | Charged | |
| Upgrade | Charged | Basic support | |
| Real-time web analyzer support | Setting fee | Free setting fee | Free setting fee |
| All domains support | All domains support | ||
| Web analyzer settings | Basic support | Basic support | |
| Web analyzer upgrade | Basic support | Basic support | |
| Media file link prevention solutions | Links prevention solutions support | Free | Free |
| Upgrade | Charged | Free | |
| Change settings | Charged | Free | |
| Raid support | Initial configuration, hard disk recovery and re-setting support | Charged | Basic support |
| Web cluster server | Initial configuration | Charged | Basic support |
| Change configuration | Charged | Basic support | |
| Reconfiguration | Charged | Basic support | |
| Trouble shooting | Charged | Basic support | |
| Backup management | Backup settings | Not supported | Basic support |
| External backup | Paid support | Paid support | |
| Confirm backup | Not supported | Basic support | |
| Support for setting error | Not supported | Basic support | |
| DB Cluster Server | Initial configuration, Change configuration, Re-configuration, Trouble Shooting | Charged | Basic support |
| Application scripts support | Run Python, Php, Asp, Asp.net, Perl, Java scripts in server. | Charged | Basic support |
| Others | Previous web page | Charged | Basic support |
| Process for virus, worm | Basic support | ||
| SSL server settings | Basic support | ||
| Firewall server | Charged | ||
| Technical Support | Load Balancing/ Clustering, DB Clustering, Data Duplexing System, Storage System, Disaster Recovery(DR), Windows Media DRM, Web Caching Service, Server Monitoring System, CDN / Media DRM, Virtual Network System, Virtual Servers(VPS) | Partial support and paid | Free |
