Support Services | Service Details | Server Hosting (Unmanaged) | Management Server Hosting |
---|---|---|---|
System requirements for server hosting operations | OS default installation | Basic support | Basic support |
OS reinstall | Charged | ||
Various upgrade patch | Charged | ||
Security Settings | Charged | ||
Kernel recompilation | Charged | ||
Kernel Upgrade | Charged | ||
Trouble Shooting | Charged | ||
Server hosting settings | iis settings, adjust permissions, httpd settings ftp settings, named sets streaming, user settings mail user settings, mysql DB settings mssql DB settings, payment systems |
Charged | Basic support |
Various software, related to the application module | The default installation | Non-selective support fee | Basic support |
Re-setting | Charged | ||
Upgrade Patch | Charged | ||
Trouble Shooting | Charged | ||
Hardware Management information | Hardware error diagnosis, replacing the hardware separately, hardware upgrades, replacing full hardware | Charged | Basic support |
Server Management + Operations | Assign professional server administrator | None (Customers self manage) | Assign Hanbiro engineers who will be responsible |
The default server monitoring | Basic support | Basic + In-depth monitoring | |
Monitoring fault alarm | Customer self-check processing | Dedicated processing in Hanbiro | |
Automatic server daemon management tools | None | Specialized monitoring operation | |
Security Services | Process immediate updates on bugs, kernel update, Firewall service, SSL service settings, IPSEC security filtering, worm, virus. | Charged | Basic support |
Database | DB settings, DB tuning and optimization, DB recovery, DB trouble shooting | Charged | Basic support |
Web mail block spam + CloudDisk(Company mail) | Webmail + CloudDisk free support | 20 users, 3GB per account free support | 30 users, 3GB per account free support |
Webmail ASP licenses | Charged | Charged(Free setting fee) | |
Web mail settings | Charged | Basic support | |
Web mail settings | Charged | Basic support | |
Webmail upgrade | Charged | Basic support | |
Mail Troubleshooting | Charged | Basic support | |
Virus/SpamFilter, Maillog Support | Server settings | Charged | Basic support |
License ASP | Charged | Charged | |
Upgrade | Charged | Basic support | |
Real-time web analyzer support | Setting fee | Free setting fee | Free setting fee |
All domains support | All domains support | ||
Web analyzer settings | Basic support | Basic support | |
Web analyzer upgrade | Basic support | Basic support | |
Media file link prevention solutions | Links prevention solutions support | Free | Free |
Upgrade | Charged | Free | |
Change settings | Charged | Free | |
Raid support | Initial configuration, hard disk recovery and re-setting support | Charged | Basic support |
Web cluster server | Initial configuration | Charged | Basic support |
Change configuration | Charged | Basic support | |
Reconfiguration | Charged | Basic support | |
Trouble shooting | Charged | Basic support | |
Backup management | Backup settings | Not supported | Basic support |
External backup | Paid support | Paid support | |
Confirm backup | Not supported | Basic support | |
Support for setting error | Not supported | Basic support | |
DB Cluster Server | Initial configuration, Change configuration, Re-configuration, Trouble Shooting | Charged | Basic support |
Application scripts support | Run Python, Php, Asp, Asp.net, Perl, Java scripts in server. | Charged | Basic support |
Others | Previous web page | Charged | Basic support |
Process for virus, worm | Basic support | ||
SSL server settings | Basic support | ||
Firewall server | Charged | ||
Technical Support | Load Balancing/ Clustering, DB Clustering, Data Duplexing System, Storage System, Disaster Recovery(DR), Windows Media DRM, Web Caching Service, Server Monitoring System, CDN / Media DRM, Virtual Network System, Virtual Servers(VPS) | Partial support and paid | Free |